Service Agreement & Liability Waiver

Effective Date: March 16, 2026

⚠️ IMPORTANT: READ BEFORE SIGNING
This agreement limits our liability. By signing, you acknowledge that you understand and agree to these terms.

1. SERVICE DESCRIPTION

OpenClaw Services ("Provider") offers OpenClaw installation, configuration, upgrades, data safekeeping, and technical support services ("Services"). Services are provided remotely unless otherwise explicitly agreed in writing.

2. LIMITATION OF LIABILITY - IMPORTANT

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PROVIDER SHALL NOT BE LIABLE FOR ANY:

Data loss, corruption, or recovery costs
Hardware damage or malfunction
Software conflicts or system failures
Security breaches or vulnerabilities
Loss of business, revenue, or profits
Indirect, incidental, consequential, or punitive damages
Any issues arising from the customer's computer, hardware, or software

3. NO WARRANTIES - "AS IS" BASIS

ALL SERVICES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not guarantee that our services will meet your requirements or be uninterrupted, secure, or error-free. We make no warranty regarding the accuracy, reliability, or completeness of any service or advice provided.

4. CUSTOMER RESPONSIBILITIES

You acknowledge and agree to:

Maintain backups of all important data BEFORE any service is performed
Disclose all relevant system information accurately
Ensure you have legal rights to any software or systems we modify
Follow any post-service instructions provided

5. DATA BACKUP - CUSTOMER SOLE RESPONSIBILITY

THE CUSTOMER IS SOLELY RESPONSIBLE FOR BACKING UP ALL DATA BEFORE ANY SERVICE IS PERFORMED. Provider shall not be responsible for any data loss, regardless of cause. Customers using our "Data Safekeeping" service acknowledge that this is a backup solution and does not guarantee data recovery in all scenarios.

6. THIRD-PARTY SERVICES & SOFTWARE

We may recommend or install third-party software. We are not responsible for the performance, security, or compatibility of any third-party products. Your use of third-party software is at your own risk.

7. INTELLECTUAL PROPERTY

All services, documentation, and materials provided remain the intellectual property of OpenClaw Services unless explicitly transferred in writing.

8. PAYMENT TERMS

Payment is due upon completion of services unless otherwise agreed in writing. Late payments may incur additional fees. Refunds are provided at Provider's sole discretion.

9. TERMINATION

Either party may terminate services at any time. Provider reserves the right to refuse service to anyone for any reason.

10. INDEMNIFICATION

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS THE PROVIDER FROM ANY AND ALL CLAIMS, DAMAGES, LOSSES, COSTS, AND EXPENSES (INCLUDING ATTORNEY'S FEES) ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES.

11. GOVERNING LAW

This agreement is governed by the laws of the State of Florida. Any disputes shall be resolved in Florida courts.

12. ENTIRE AGREEMENT

This document constitutes the entire agreement between you and OpenClaw Services. No verbal agreements or representations shall be binding unless in writing.

📝 Customer Acknowledgment

By signing below, I acknowledge that I have read, understood, and agree to this Service Agreement & Liability Waiver:

I understand that OpenClaw Services is not responsible for any data loss
I understand services are provided "as is" without warranties
I understand I am responsible for backing up my data
I agree to indemnify OpenClaw Services from any claims
I acknowledge this agreement limits liability of OpenClaw Services

Customer Name (Print):

Date:

Customer Signature:

Email:

Phone:

By signing above, you acknowledge that you have read, understand, and agree to be bound by all terms and conditions contained in this Service Agreement & Liability Waiver.